I banged up the front end on my Outlander over the Labor Day Weekend. I called Power World and spoke with Kyle who said they were pretty busy but that I should bring it in for him to take a look. I brought it in and he said it would require a couple of adjustments and he could take care of it while I waited. 30 minutes later I had my machine back and the problem corrected! Outstanding customer service! (Employee: Kyle Lapoint)